CONTACT
SHIPPING
Turnaround time varies from product to product, so please refer to product descriptions prior to placing an order. Some items offer a rush option for your convenience. These times do not include holidays, rush season or weather issues beyond our control. We cannot assume responsibility for shipper delays once the item has left our facility.
We are always happy to answer any questions regarding shipping and will do our best to accommodate need by dates, but cannot always guarantee. Once your order is placed, it cannot be cancelled if it does not arrive by a particular date. We do not assume responsibility for shipper delays. We offer gift receipt notices for your convenience. In the event your order was not placed in time to receive for your "need by" date, just print it out, fill it in and wrap it up! Your gift recipient will be thrilled to know their personalized gift is on it's way. Our custom products are well worth the wait!
We are not responsible for packages that are shipped to an incorrect address due to customer error. Please include apartment/suite numbers. The reship fee will be the customer's responsibility. Please refer to your order confirmation carefully to ensure all information is correct. Any error on our part will be reshipped as a complimentary service.
We do not assume responsibility for any package once it is officially scanned as delivered to the address provided by the customer. On occasion an item may show as delivered to the address provided and the customer may indicate it has not been. In these instances the customer must take up the issue with their local United States Post Office or other specified carrier.
All items will be shipped at the customers expense for repairs. Items in warranty will be shipped back to the customer after repair only at our expense. Repairs are returned via standard shipping.
Return-Exchange Policy
Our items are custom made and/or personalized just for you. All sales are final, and we do not accept returns, so please review your personalization options and style choices carefully. In the event of an error that is ours, a replacement will be provided. The original item must arrive to us in new condition. Replacement items are always for the same item ordered only, including engraving choices and size. If an error was made due to incorrect information being provided by the customer, we are still happy to replace or repair the item if possible, but will charge an additional fee to do so.
Due to the specialized nature of our business, once an order is submitted, it cannot be altered, changed or cancelled. Please contact us with questions before you order or be very specific with notes left with your order. Our item descriptions are quite detailed to provide as much information as possible about our products.
Our jewelry is of the highest quality, however, we cannot be responsible for damage caused by misuse, improper care, or wear and tear. We are happy to provide a complimentary repair for your item, if repairable, within 30 days of purchase. Outside repairs or alterations will void warranty. Chain defects/earring post defects/product defects must be reported within 7 days of receipt of your package to qualify for a complimentary repair or replacement. If your item becomes damaged after this time, we are happy to repair or replace, but a fee will apply. Please provide photos of your damage, along with an explanation of the damage via email. We will provide an estimate for repair or replacement if your item is out of warranty.
We provide information about specific care of various metals on our "About Our Jewelry" page. We provide detailed information about our metals, but cannot be responsible for personal allergies or skin reactions. Chain defects/Product defects must be reported within 7 days of receipt of your package to qualify for a complimentary replacement. Chains damaged by accidental breakage are available at any time for purchase.